• Mypetslibrary will take every effort to accommodate you. However, please note that it might not be possible for us to deliver to some locations in which event, we will inform you using the contact details you provide us with when you place your Order and subsequently arrange for cancellation of the Order or delivery to an alternative delivery address.
• Unless otherwise stated, shipping and handling fees are included with your Order(s). For loss or damage claims, you must notify us within twenty (20) days of the proposed delivery date if you believe all or part of your order is missing and/or damaged. Kindly refer to our Returns & Refunds Policy below for more details.
• All risk in the product(s) shall pass to you upon delivery, expect that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, we will not be liable for loss or destruction of the products. Any breach of obligations by you might impact your ability to shop at Mypetslibrary in the future.
• You acknowledge that the products are standard and not made bespoke or to fit any particular requirements that you may have.