We want you to be completely satisfied with your purchase on Mypetslibrary. No matter the item type, if an item arrives and it is defective, damaged or incorrect, it is eligible for a refund, but may need to be returned.

Standard Returns
• Please contact Support to begin the refund and we will walk you through the process.
• If the item is not subject to an exception, you must place your refund request within 14 days of delivery of the item. If, for some reason, your item does not arrive, you must place your refund request within 14 days of the latest estimated delivery date.
• In certain cases, such as defective items, damaged items or items that are not what you ordered, you may be required to provide evidence of the issue, such as a photo. In other cases, such as with higher value items (including a high value item that arrives defective, damaged or the wrong item), you may be required to return the item to receive a refund.
• If you are required to return an item, you may be responsible for paying the return shipping costs.

Cancellations
Cancellation Period
Orders begin processing shortly after they’ve been placed, so there is a short period where your order can be cancelled successfully via Customer Support.
Cancellation Windows
After your cancellation window closes, fulfillment of the order, including shipping in some cases, has typically begun. Therefore, after your cancellation window closes, we do not accept requests to return or refund items until the estimated delivery date has arrived.
Refund Exceptions
Absent special circumstances, the following items are non-refundable: Final Sale Items, such as items marked “Final Sale”. Final Sale items are marked as such on their product pages.